noun

FAQ

eff-ay-CUE or fak

FAQ (noun) means a section of a website, document or product manual that lists the questions people ask most often and gives short answers to them. Example: “The shipping times are explained in the FAQ at the bottom of the page.”

noun

A section of a website, document or product manual that lists the questions people ask most often and gives short answers to them.

"The shipping times are explained in the FAQ at the bottom of the page."

"Before emailing support, have a look at our FAQ."

A single question that comes up repeatedly, together with its standard answer.

"We added three new FAQs about returns."

"That is one of our most common FAQs."

How to Use FAQ

Learner’s notes

In plain EnglishA list of common questions with their answers.

When to use it

Neutral and universal online. Written in capitals; the plural is usually FAQs, without an apostrophe.

Memory tip

FAQ can be said letter by letter or as one word rhyming with 'back'; both are accepted. 'FAQs questions' is redundant, since the Q already stands for questions.

Trace the full origin ↓

Easily confused with

Q&A help centre README

Common pairings

FAQ page FAQ section check the FAQ see our FAQs

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Fill the Gap

Can you complete this real example?

The shipping times are explained in the _____ at the bottom of the page.

Etymology

An initialism of frequently asked questions, which spread with early internet discussion groups and later became standard on websites.

Origin: English

Synonyms

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help page Q&A knowledge base

Frequently Asked Questions

What does FAQ stand for?

FAQ stands for frequently asked questions. It refers to a set of common questions with prepared answers, usually grouped in one place so people can find help without contacting anyone.

Is it FAQ or FAQs?

Both are correct but mean slightly different things. FAQ usually names the page or section as a whole, while FAQs refers to the individual questions on it. No apostrophe is needed in the plural.

What is the difference between an FAQ and a Q&A?

An FAQ collects questions that come up over and over and answers them in writing for everyone. A Q&A is usually a live or one-off exchange, such as an interview or an audience session, where the questions are not known in advance.