customer service

7 synonyms for customer service, grouped by meaning and by how common each one is.

Noun — The help and support a business gives to people who buy from it, before, during and after a purchase.

Synonyms

Rare, literary or technical

Precise, but they will stand out — check the sense before using one.

customer support client service aftercare help desk support team service desk contact centre

Synonyms by Meaning

1. noun

The help and support a business gives to people who buy from it, before, during and after a purchase.

“Their customer service is the reason I keep renewing.”

customer support client service aftercare help desk

2. noun

The department or team within a company whose job is to deal with customers' questions and complaints.

“Customer service will call you back within one working day.”

support team service desk contact centre

How to use customer service

The word patterns that sound natural to a native speaker.

poor customer service customer service representative contact customer service customer service skills

Neutral. Everyday business vocabulary, and a common job-title element.

Frequently asked questions

What is the difference between customer service and customer support?

Customer service is the broader term covering every interaction a customer has with the business, including sales, billing and complaints. Customer support usually refers more narrowly to technical help with a product after purchase, and is the standard term in software companies.

What counts as good customer service?

Resolving the customer's problem quickly, on first contact where possible, without making them repeat themselves or navigate obstacles. Speed and friendliness matter less than whether the issue is actually fixed and whether the customer is kept informed.

What is the difference between customer service and customer experience?

Customer service is what happens when a customer needs help, while customer experience is the whole impression the company leaves across every touchpoint, including the website, the product and the packaging. Good service is one component of a good experience.

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