customer service
Customer service (noun) means the help and support a business gives to people who buy from it, before, during and after a purchase. Example: “Their customer service is the reason I keep renewing.”
How to Use Customer service
Learner’s notesIn plain EnglishThe help a company gives its customers.
Neutral. Everyday business vocabulary, and a common job-title element.
It is uncountable when it means the quality of help given: say 'their customer service is excellent', not 'their customer services are'.
Fill the Gap
Can you complete this real example?
Their _____ is the reason I keep renewing.
Synonyms
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Rhymes for customer service
See all rhymes for customer service →Frequently Asked Questions
What is the difference between customer service and customer support?
Customer service is the broader term covering every interaction a customer has with the business, including sales, billing and complaints. Customer support usually refers more narrowly to technical help with a product after purchase, and is the standard term in software companies.
What counts as good customer service?
Resolving the customer's problem quickly, on first contact where possible, without making them repeat themselves or navigate obstacles. Speed and friendliness matter less than whether the issue is actually fixed and whether the customer is kept informed.
What is the difference between customer service and customer experience?
Customer service is what happens when a customer needs help, while customer experience is the whole impression the company leaves across every touchpoint, including the website, the product and the packaging. Good service is one component of a good experience.