CX
1 synonym for CX, grouped by meaning and by how common each one is.
Noun — Customer experience: the whole of how a customer feels about dealing with a company, across every interaction from advertising and buying to support and returns.
Synonyms
Rare, literary or technical
Precise, but they will stand out — check the sense before using one.
customer experience
How to use CX
The word patterns that sound natural to a native speaker.
CX strategy
CX team
improve CX
Business jargon in the main sense; the abbreviations for cancel and cervix belong to clinical notes and should not appear in patient-facing writing.
Etymology
An abbreviation in which x stands in for the rest of the word, on the pattern of UX and DX.
Full origin of CX →Frequently asked questions
What is the difference between CX and UX?
UX, user experience, is about how someone uses a specific product or interface, such as an app or website. CX, customer experience, is broader: it covers the whole relationship with the company, including pricing, delivery, support and the UX itself.
Does CX mean cancel?
In medical and clinic scheduling shorthand, yes, cx is a common abbreviation for cancel or cancelled. Outside healthcare it almost always means customer experience.
