noun

CX

see-EKS

CX (noun) means Customer experience: the whole of how a customer feels about dealing with a company, across every interaction from advertising and buying to support and returns. Example: “She runs the CX team and reports directly to the COO.”

noun

Customer experience: the whole of how a customer feels about dealing with a company, across every interaction from advertising and buying to support and returns.

"She runs the CX team and reports directly to the COO."

"Good CX is not just a friendly call centre; it is the entire journey."

In clinical shorthand, an abbreviation of cancel or cancelled, most often for appointments.

"The 3 p.m. slot was cx, so we moved him up."

In medical notes, an abbreviation of cervix or cervical.

"Cx dilated to four centimetres."

How to Use CX

Learner’s notes

In plain EnglishUsually short for customer experience: how it feels to be a company's customer.

When to use it

Business jargon in the main sense; the abbreviations for cancel and cervix belong to clinical notes and should not appear in patient-facing writing.

Easily confused with

UX → EX (employee experience)

Common pairings

CX strategy CX team improve CX

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She runs the _____ team and reports directly to the COO.

Etymology

An abbreviation in which x stands in for the rest of the word, on the pattern of UX and DX.

Origin: English

Synonyms

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customer experience

Frequently Asked Questions

What is the difference between CX and UX?

UX, user experience, is about how someone uses a specific product or interface, such as an app or website. CX, customer experience, is broader: it covers the whole relationship with the company, including pricing, delivery, support and the UX itself.

Does CX mean cancel?

In medical and clinic scheduling shorthand, yes, cx is a common abbreviation for cancel or cancelled. Outside healthcare it almost always means customer experience.

Featured In

Vocabulary lists that include CX:

Words That End With X